Yes, within the legal 14-day period, we accept returns without any further questions. You just need to contact us via email at encomendas@syndicato.pt to communicate your intention so that we can arrange the collection. No refund will be issued if the product has been used, including the simple opening of its packaging, or if it has suffered damage; therefore, the customer must take care of the products while they are in their possession.
The refund, excluding the return shipping costs, is made using the same payment method used for the purchase, unless otherwise agreed upon by both parties. The refund is processed after the receipt of the items at our facilities and confirmation of their good condition. You can expect, on average, up to 8 days for us to process the return and up to 14 days for us to refund the amounts paid. Please return the item using or including the original, intact packaging.
Our products are fragile and, no matter how well they are packed, they can always be damaged during transport. Therefore, if at the time of delivery you verify visible damage to the outside of the packaging, such as wet cardboard or a punctured package, you must REFUSE the parcel in question. If you suspect there may be damage inside the packaging, such as hearing the sound of rattling glass, you must expressly mention at the time of delivery that the order is ACCEPTED WITH RESERVATIONS.
In both cases, we will proceed with the refund of the amount in question, issue a voucher, or reship the product, depending on stock availability. Please note that we cannot accept returns, nor will there be any refund, if the packaging is opened. It is very important that you follow these instructions and do not accept parcels in the aforementioned conditions, or accept them only with an express reservation recorded with the carrier at the time of delivery.
