FAQs

The price to be paid is the one indicated in the shopping cart at the time of checkout. Shipping costs, which are calculated after entering the delivery address, are added to the product price, which already includes VAT at the current legal rate.

You can pay via Multibanco, MB Way, Paypal, Visa, and Mastercard.

Yes, the invoice is sent by email in PDF format after you receive the shipping confirmation email.

Yes, the delivery address can be different from the billing address. At checkout, simply check the box that says ‘Ship to a different address?’ and you can then enter the desired delivery details. You can also add practical notes about the order.

You do not need an account to place an order. However, having an account can save time when making a purchase, as you will be able to securely save your address and payment details for future purchases. But it is not required if you just want to place an order.

For various reasons, namely unforeseen stock shortages or the impossibility of restocking in a timely manner, an order may be cancelled, in which case we will refund the amounts paid using the same payment method used.

How do I know if my order has been processed?

You will receive an order confirmation email when it is processed. Once your order has been processed, you will receive a shipping confirmation email.

After receiving the shipping confirmation email, it may take up to 24 hours until you can track the order online. This is because the carrier needs to register the package before it can be tracked. It may take a little longer if it includes the weekend.

For orders with only one parcel (1 pack of 10 bottles, 10 bottles of 33cl or up to 6 bottles of 75cl) shipped via CTT, tracking is done only via SMS. Tracking SMS are the responsibility of the carrier and will only be sent to numbers on the national mobile network. If in doubt, talk to us.

Normally, you will receive the following emails related to your order:

• Order confirmation email to confirm that we have received it successfully;
• Email containing the tracking code for the delivery of the order;
• Order delivery email to confirm that it has been delivered.

In case of a return, you will receive the following emails:

• Confirmation email when the carrier has collected your return;
• Confirmation email as soon as we receive the return at our warehouse and the refund has been authorized.

After an order is cancelled, we send an email confirming that it has been cancelled.

If you wish to cancel an order, you must do so within 2 hours of placing it, before 12:00 PM, and provide the order reference. In any case, Syndicato will make its best efforts to cancel the order in time and free of charge. If in doubt, contact encomendas@syndicato.pt. After the order is cancelled, we send an email confirming that it has been cancelled.

Our products are fragile and, no matter how well packed they are, they can always be damaged in transport.

Therefore, upon delivery, if there is visible damage to the exterior of the packaging, such as wet cardboard or a punctured package, the customer must REFUSE the volume in question.

If you suspect that there may be damage inside the packaging, such as hearing glass rattling, the customer must expressly state at the time of delivery that the order is ACCEPTED WITH RESERVATIONS.

In both cases, we will proceed to refund the amount in question, issue a voucher, or reship the product, depending on stock availability. Note that we will not be able to accept returns, nor will there be any refund, if the packaging is opened. It is very important that you follow these instructions and do not accept volumes in the conditions mentioned above, or accept them under express reservation recorded with the carrier at the time of delivery.

The refund, excluding return shipping costs, is made using the same payment method used for the purchase, unless otherwise agreed upon by the parties. The refund is processed after receipt of the items at our facilities and confirmation of their good condition. You can expect, on average, up to 8 days for us to process the return and up to 14 days for us to restore the amounts paid. Please return the item using or including the original, intact packaging.

Beers, ciders, or other items that are 1 month away from the expiration date indicated on the packaging, which may bear the designation “Best Before”, “Best Before Date”, or “BBD”, go on sale.

Higher alcohol content beers, such as Barrel Aged or Lambic beers, evolve very well; however, more delicate styles such as Pilsners or IPAs will have their organoleptic characteristics more affected, particularly the aroma.

But we run promotions for various reasons, so if you have any questions about the “Best Before” or “BBD” date of an item on sale, don't hesitate to contact us; we will be happy to clarify any questions.